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AVL Networks

AVL Networks Billing Portal Overview

AVL Networks Billing Portal: The purpose of this portal is to provide our clients with hassle free billing management and client support. It only takes a few minutes to familirize yourself with our billing portal. Most of the content is straight foward, however if you have any trouble please continue reading this file.

AVL Billing Portal - Invoice Overview
View Your Paid Invoices BILLING -> active invoices -> Select Billing Type 'Paid'
View Your Unpaid Invoices BILLING -> active invoices -> Select Billing Type 'Unpaid'
View Your Recurring Invoices BILLING -> recurring -> Next Recurring Charges

AVL Billing Portal - Support Overview
View Open Support Tickets SUPPORT -> overview -> viewing overview
View Closed Support Tickets SUPPORT -> closed tickets -> viewing closed tickets
Submit A Support Ticket SUPPORT -> submit ticket -> Complete fields, then click 'submit ticket'


Extensive AVL Networks Billing Portal Overview
View Your Paid/Unpaid Invoices: While at this location, you can select "Paid", "Unpaid" or "All Types" from the upper right drop downn menu. This will output your chosen results.

View Your Recurring Invoices: This location will list all recurring charges that are active on your account. A recurring charge is a charge that is automatically paid either monthly or yearly (whichever the client chose during signup).

View Your Open Support Tickets: This location will list all open support tickets along with the ticket's type, status, and priority.

View Your Closed Support Tickets: This location will list all closed support tickets along with the ticket's subject, status, and priority.

Submit A Support Ticket: To submit a support ticket, browse to the location shown above (SUPPORT -> submit ticket) and complete all of the fields. This includes ticket type, priority, subject, and message. You can also optionally upload a file if necessary. (Maximum Size: 2MB)

Pay Your Invoice: To pay an invoice browse to your active invoices (BILLING -> active invoices). Then check the box next to the invoice that you want to pay. A 'Pay Invoice' button will appear after you check the box. Click 'Pay Invoice'. You will then be taken to a PayPal checkoout page. Complete the PayPal payment process. After the payment is sent your invoice status will be updated to 'paid'.